Platform Team Manager / Technical Lead
Our organisation
Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.
Unit / Team
The CTO function is part of Information Technology Services and provides infrastructure, security, technical services, service management and support services for the Atradius group and its customers.
Within the CTO the Platform team is responsible for the delivery and management of the underlying infrastructure components that support all our key applications and systems.
This role would suit either an experienced manager used to managing and leading highly technical teams in the infrastructure area or a Technical Lead ready to expand and grow their leadership and management skills..
Job description
The Platform Manager role is responsible for
Technology Direction. Making sure coherent plans and roadmaps are in place for all technologies within scope and that we fully exploit the capabilities and functionalities of the technologies to gain maximum value.
Technical Team Management. All aspects of people management for a high technical team including leading the technical discussion, setting the goals, targets and, performance criteria for the team and developing their technical and delivery capabilities.
Technical Operational Management. Ensure all systems are fully covered for operational support meeting Incident and Change SLAs, logging and monitoring, backup and recovery, operational reporting, 24x7 on-call support, operational documentation and security compliance. We work within a formal ITIL framework and the Platform Manager is expected to fully manage and support this way of working.
Project Support. Provide and manage a technical delivery capability to support both IT and Business based projects using both internal and 3rd party resources.
Supplier Management. Manage 3rd party suppliers for day to day technical service provision across our on-premise, cloud and Saas based services
Budget Management. Manage the budget allocation, and ordering process to ensure all financials obligation are covered for the systems supported
The Platform manager is expected to build strong relationships across the other departments and teams of both the CTO and CIO organizations.
Technology Scope
The key technology areas supported and managed by the role include as a minimum:
We work in a hybrid model and these technology areas will span both on-promise and cloud environments.
Responsibilities
Key Job requirements
Competencies
What do we offer?
Equal opportunities for all
The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.
I am Atradius! - Do you want to know who we are?
Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s
Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.
You can find further information on our website: https://group.atradius.com